Struggling to Scale Your Company?

Accelerate Growth with Smarter Operations.

Streamline your processes, eliminate bottlenecks, and set your business up for sustainable, scalable success.

Behind the keyboard

I’m Ricardo Araujo, the Nomad Pro.

With a developer background and a passion for operational excellence, I’ve spent the past 25 years building products, energizing teams, and scaling company operations.

Today, I help founders and leaders accelerate growth and efficiency by designing smarter, scalable operations that drive real results.

I bring a hands-on, results-oriented approach to every challenge, helping companies turn operational complexity into a competitive advantage.

What have I done?

  • Objective: Optimize customer experience and support processes to improve service delivery and satisfaction.  

    Achieved Goals:

    • Reduced customer support first-responsetime by 70% 

    • Increased SLA compliance from 91% to 95%.

    • Resolution time has decreased by 58%, improving overall customer satisfaction.  

    Business Outcome: Significantly enhanced customer experience, improving retention and service delivery efficiency.

  • Objective: To foster engagement and product adoption and build and scale a global developer community.  

    Achieved Goals:

    • Grew the OutSystems developer community to over 500k members globally across 40 countries.

    • Created Customer Success operation from zero to 25 CSMs and CSEs worldwide, reducing the onboarding phase from 120 to 30 days and increasing 1st-year renewals and upgrades.

    • Created from the ground up, the OutSystems Education Program has 2.3k educational institutions and 58k students.

    Business Outcome: Increased developer platform usage, solidifying OutSystems' position as a leader in the low-code development space.

  • Objective: Drive community engagement and scale the developer bootcamp program.  

    Achieved Goals: 

    • Increased developer bootcamp participation by 30%.

    • New market segment - first enterprise reskill bootcamp - SONAE MC

    Business Outcome: Positioned Code for All as a critical player in the reskilling and upskilling space, opening the enterprise market segment

Let's Talk.

Schedule your free 30-minute 1:1 consultation today to discuss your business challenges, explore growth opportunities, and optimize your operations!

What happens when you think big and take action?

I had a great time chatting with Sarah Caminiti to discuss impactful leadership, cultural awareness, and the power of creating jobs, emphasizing the importance of understanding context, empowering others, and making a positive difference.

Leading Change in Customer Experience

Strategies to integrate AI into customer experience will help companies across various industries adapt and thrive in their growth stages. I had a great chat with Ran Yosef at the Glassix Podcast.